Frequently asked questions

Here you'll find answers to common questions about the fit and care of our luxury clothing. We're committed to helping you maintain the exquisite quality of your Underground Luxury pieces.

BUT GOOD FOR ALL TALL AND BIG

What are the most important things customers need to do to properly wash and care for their luxury clothing so it stays looking fantastic?

No specific requirements.

DO NOT PUT IN THE DRER

 

RETURN POLICY

Underground Luxury

We stand behind the quality of every piece we release. If something isn’t right, we’ll make it right.

Returns

We accept returns within 14 days of delivery.

To be eligible for a return:

  • Item must be unworn, unwashed, and in original condition
  • No stains, marks, odours, or damage
  • Must be returned in original packaging

Items that do not meet these conditions will not be accepted.

 

Underground luxury T-shirts run true to size which it is more of a fitted T-shirt if you would like a baggy T-shirt size up

Are there any specific measurements or tips customers should know to pick their perfect size?

IF YOUR TALL/BIG GO UP A SIZE

Do any of your clothing items have unique materials or designs that require special care instructions?

Yes, some items may have unique materials requiring special care. Please refer to the garment's label for detailed instructions

 

Exchanges

We offer exchanges for size changes (subject to stock availability).

If your size is sold out, a store credit will be issued.

Refunds

Once your return is received and inspected, we will notify you.

Approved refunds will be processed back to your original payment method within 5–10 business days.

Shipping costs are non-refundable.

Non-Returnable Items

  • Sale or discounted items
  • Limited drops marked as final sale
  • Gift cards

Faulty Items

If your item arrives damaged or faulty, please contact us within 7 days of delivery with photos and your order number. We will organise a replacement or refund immediately.

For all return requests, please contact:williamvan@live.com.au

Underground Luxury reserves the right to refuse returns that do not meet our policy requirements.

If your size is not in stock for any reason you will be sent an email to let you know and your product will be made within the next three business days from the . orderIf not in stock Only 10 in each size made once they gone, they’re gone.

Style that lasts

Understanding how your Underground Luxury pieces fit and how to care for them ensures they remain staples in your wardrobe for years to come. Shop with confidence, knowing we're here to support your style journey.